1. We will process the order within one hour.
2. The login ID and default password will be sent to the subscriber via email. Please ensure that your billing email is correct and valid.

You may cancel your account and the subscription for any reason within seven (7) calendar days of your initial purchase, and you will receive a full refund of the amount you paid, excluding any transaction fees charged by the payment processor.

Refunds beyond the 7-day purchase window will be considered, at the sole discretion of EjenCloud, if a subscriber can demonstrate that the services were not available or usable during the subscription period and that reasonable attempts were made to contact EjenCloud to resolve the issue. In this case, EjenCloud may provide the subscriber with a pro-rate refund of service fees paid during the period when the service was not available or usable.

Refunds are generally processed within fourteen (14) days and are made to the original form of payment used for the purchase. All refunds are sent in the original currency, as indicated in the invoice. Therefore, the refund amount could differ from the amount originally paid in local currency (e.g., due to foreign exchange and processing charges linked to your method of payment).

You also understand that certain cash equivalents or other payment methods may not allow for refunds, that refunds may happen slowly or by paper check, or that refunds may have service fees associated with them. You agree and acknowledge that ejencloud.com is not liable if the original payment method does not allow for refunds. You will receive an alternative solution for a refund with other payment methods.

To request a service cancellation and refund, send an email with your request to the following email address: admin@ejencloud.com or via the support page.

Updated on February 1, 2024

We believe the privacy of our clients is essential. Hence, we design and operate our business with the protection of your privacy in mind. Our privacy policy outlines the types of personal information we collect when you use ejencloud.com.

1. Collected Data

We may collect the following information:

1. Name
2. Billing address
3. Email address
4. Telephone number

to help us process the order that you have placed. FVR Digital Solution does not share or sell any personal information with other unaffiliated companies or organisations for marketing purposes. The information would be treated like our other assets in the context of a merger, sale, or other corporate reorganisation or legal proceeding.

2. Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

3. Payment Information

Third-parties (payment processors) are in charge of managing all payments made on our website. We will not collect or keep your card payment details on the EjenCloud site. Our payment processor and the card issuer will use your card details to process the payment. The use of your personal information by our payment processor is subject to their privacy policy, which receives that information directly.

These payment processors abide by the PCI-DSS standards set by the PCI Security Standards Council, a collaboration of companies like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. Payments are secured and encrypted through the payment processor’s network. The server encrypts all of your personal information, including credit card numbers, names, and addresses, so that it cannot be read as the information travels over the internet.

4. Consent

Any user agrees to our privacy policy when purchasing and using our site.

5. Information Confidentiality

We restrict access to your personal information to employees who need to know in order to provide products and services to you. We maintain client data protection that complies with government law standards to protect your non-public personal information.

6. Changes to the Privacy Policy

FVR Digital Solution reserves the right to change or modify the privacy policy at any time. We will notify you of any changes by posting the new privacy policy on this page.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

7. Contact Us

If you have any questions regarding our privacy policy, please contact us at here

The GPDR Policy and CCPA Privacy Notice can be viewed at Personal Data Protection Page

Updated on February 1, 2024

GPDR Policy

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., a legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

If you are located in the EU or the UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal basis to process your personal information:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our services, or at your request prior to entering into a contract with you.

• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Diagnose problems and/or prevent fraudulent activities

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.

• For investigations and fraud detection and prevention.

• Business transactions, provided certain conditions are met.

• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.

• For identifying injured, ill, or deceased persons and communicating with their next of kin.

• If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.

• If it is reasonable to expect collection and use with consent would compromise the availability or accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.

• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.

• If the collection is solely for journalistic, artistic, or literary purposes.

• If the information is publicly available and is specified by the regulations.

CCPA Privacy Notice

The California Code of Regulations defines a ‘resident’ as:

1. every individual who is in the State of California for other than a temporary or transitory purpose and
2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as ‘non-residents’.

If this definition of ‘resident’ applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories in instances where you interact with us in person, online, by phone, or by mail in the context of:

• Receiving help through our customer support channels;

• Participation in customer surveys or contests; and

• Facilitation in the delivery of our services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at admin@ejencloud.com, by visiting our support page, or by referring to the contact details at the bottom of this document.

If you are using an authorised agent to exercise your right to opt out, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as undertaking internal research for technological development and demonstration. This is not considered to be selling your personal information.

FVR Digital Solution has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. FVR Digital Solution will not sell personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;

• the categories of personal information that we collect;

• the purposes for which the collected personal information is used;

• whether we sell your personal information to third parties;

• the categories of personal information that we sold or disclosed for a business purpose;

• the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

• the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine if you are the same person about whom we have information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use the personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we are unable to confirm your identity using the data we already have on file, we may ask you for additional information in order to confirm your identity and for security or fraud prevention reasons. We will delete such additional information as soon as we finish verifying you.

Other privacy rights

• You may object to the processing of your personal information.

• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

• You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.

• You may request to opt out of future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at admin@ejencloud.com, by visiting our support page, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.