You may cancel your account and the subscription for any reason within seven (7) calendar days of your initial purchase, and you will receive a full refund of the amount you paid, excluding any transaction fees charged by the payment processor.

Refunds beyond the 7-day purchase window will be considered, at the sole discretion of EjenCloud, if a subscriber can demonstrate that the services were not available or usable during the subscription period and that reasonable attempts were made to contact EjenCloud to resolve the issue. In this case, EjenCloud may provide the subscriber with a pro-rata refund of service fees paid during the period when the service was not available or usable.

Refunds are generally processed within fourteen (14) days and are made to the original form of payment used for the purchase. All refunds are sent in the original currency, as indicated in the invoice. Therefore, the refund amount could differ from the amount originally paid in local currency (e.g., due to foreign exchange and processing charges linked to your method of payment).

You also understand that certain cash equivalents or other payment methods may not allow for refunds, that refunds may happen slowly or by paper check, or that refunds may have service fees associated with them. You agree and acknowledge that ejencloud.com is not liable if the original payment method does not allow for refunds. You will receive an alternative solution for a refund with other payment methods.

To request a service cancellation and refund, send an email with your request to the following email address: admin@ejencloud.com or via the support page.